GlobeVerge
BUSINESS
India’s consumer-protection framework has an AI blind spot
The Consumer Protection Act, 2019, India’s key consumer-protection law, which provides remedies for defective goods and deficient services, was not drafted specifically with AI in mind.
GlobeSignal-AIlow certainty
- Why it matters
- Consumers harmed by AI systems lack clear legal remedies under the existing framework, leaving a gap between the law's scope and the technology it does not yet address.
- Most affected
- Indian consumers using AI systems — May lack legal recourse if harmed by AI product failures or decisions.
- Likely next
- Whether India's government proposes amendments to the Consumer Protection Act to include AI-specific provisions.